Case studies
AI products I built at Volvo Cars and Eliq, meant to help a person decide rather than to decide for them.
A different domain, yet the same question I now ask about teachers, and the reason I recognised that question when I met it in education.
Featured
GenAI Energy Coach
A generative AI coach that explains a household's energy bill as a conversation, grounded in the platform's own consumption data. Pitched, defined, built and priced end to end.
- Live at three utility clients
- Five failure classes found and closed before client testing
- A live audit of which pricing inputs were sourced, built into the tool
Azure OpenAI · MCP · .NET · Lovable · Claude
Data Analyst Agent
A LangGraph agent that turned recurring ad-hoc data questions into self-serve SQL, so analysts kept the judgment calls and lost the queue.
- 40% reduction in ad-hoc data requests within 30 days
- ~50 analyst hours returned per month
LangGraph · Python · SQL · Databricks
GenAI Assistant for Customer Care
A RAG assistant giving care agents across 12+ markets one trustworthy answer instead of six stale intranet pages. Built to support the agent's decision, never to replace the agent.
- 35% automated resolution rate within 90 days
- 94% agent satisfaction at alpha
- 10pp improvement in first-contact resolution
LangChain · Azure OpenAI · RAG
AI Semantic Search for New Car Sales
Intent recognition for natural-language car search, bridging how people describe a car and how the catalogue lists one, across 100+ markets.
- 85% search accuracy (NDCG)
- +11% purchase conversion for search users
- +19% traffic to car listing pages
Azure OpenAI · Cohere · Elasticsearch · vector search · GraphQL
All case studies
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AI Semantic Search for New Car Sales
Led development of an intelligent search system using AI-powered intent recognition, achieving 85% search accuracy and driving 11% higher purchase conversion.
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Building a GenAI Coach for Energy Retailers, and Learning What Its Numbers Actually Meant
Pitched, defined, built and priced a GenAI energy coach inside an existing energy-insights platform, now part of the core product at three utility clients, and traced the numbers behind it back to their sources.
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Data Analyst Agent: Reducing Ad-hoc Requests by 40% with LangGraph
Built an intelligent SQL query agent that automated 40% of repetitive data requests, saving 50 hours/month for the analytics team through pragmatic AI workflow design.
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EU Accessibility Act Compliance: Managing Risk and Building Capability
Led 27-market accessibility compliance program, preventing potential legal exposure while establishing sustainable governance framework across 20 front-end teams.
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Fewer Meetings, No New Layer: Running a 50-Person Startup on a Shared AI Memory
Designed, built and measured an AI operating layer for a ten-year-old software company across three countries: 20% fewer meeting minutes, two hires avoided, for 10,000 SEK a month.
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Internal-Facing GenAI Chatbot for Customer Care
Led product development of an AI-powered chatbot empowering Volvo Cars customer care agents with instant access to accurate, multi-market knowledge, achieving 35% automation and 94% agent satisfaction.
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Search Platform Growth Model and Monetization
Creating the first Search-to-purchase user journey on Volvo e-commerce channel by syncing real-time inventory with digital experiences.
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User Journey Mapping: Waiting time is bonding time
Led product discovery for Volvo's Order-to-Delivery Experience, transforming an 8-12 month waiting period into a personalized learning journey that reduces agent workload and strengthens brand trust.
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Vehicle Buyers' Behavior Analytics: Data-Driven Search Optimization
Led end-to-end analytics for automotive e-commerce search across 112 markets, achieving 12% improvement in order completion and 25% reduction in latency through pragmatic data engineering and stakeholder-focused insights.